The telecom operators are facing tremendous pressure from the Customers regarding the quality of service offered in terms of time taken to resolve a customer query. These operators have a dedicated Customer Care department handling the day-to-day problems of the Customers. Online Customer Query Response is the name of the game today. What is required is to resolve the customer queries online.

The challenges faced in the Telecom Industry are to
Provide prompt service to the subscriber

Provide duplicate bills to customers on time

Reduce costs incurred on printing, pre-printing stationery and photocopying Reduce distribution costs incurred while sending bills to the various branches

Unleash new services to clients like, Fax-on-demand or online bills Optimize on available storage space by keeping customer information online instead of physical files.

Monash helps you to:
Improve Customer Acquisition and Retention
Automate Business Processes
Instantly Access Current & Historical Subscribers' Information
Present billing Summary, as well as, itemized bills in exact look & feel of the original bill
Eliminate Pre-printed Stationery Costs
Provide duplicate bills instantly over the counter
Distribute customer reports to remote branches with CD Viewer saving time and money spent on courie